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FAQ

Do you want to know more? Allow us to help you by clicking on the appropriate link below. Select a question from the list to retrieve the information.
Am I entitled to file for all living benefits? 

You may file for all living benefits ONLY if your policy carries this benefits.


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

Are there any other options to the guardianship bond? 

Yes, you can choose an Interest Settlement option wherein the proceeds shall be left on deposit with the Company to accumulate interest at the rate declared by the Company for the year. Guaranteed interest is 3%. The guardian may withdraw the interest quarterly, semi-annual or annually while the proceeds remain intact, or you may leave the interest earned together with the proceeds and may be withdrawn when the minor reaches the age of majority. Another option is to use the proceeds as single premium for pension or educational plan on the life of the minor beneficiary.


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

Are there any other options to the guardianship bond?  

Yes, you can choose an Interest Settlement option wherein the proceeds shall be left on deposit with the Company to accumulate interest at the rate declared by the Company for the year. The guardian may withdraw the interest quarterly, semi-annual or annually while the proceeds remain intact, or you may leave the interest earned together with the proceeds and may be withdrawn when the minor reaches the age of majority. Another option is to use the proceeds as single premium for pension or educational plan on the life of the minor beneficiary.

 

Can a member reimburse payment for emergency availment in a non-accredited facility? 

Yes. The Claim shall be evaluated and processed, but payment shall follow Cocolife’s designated Relative Unit Value (RUV) rates and Emergency benefit coverage provided for the company plan. (Please refer to the Emergency Benefit provision of your company plan).

Reimbursement claim should be submitted to Cocolife within thirty (30) days after discharge. Processing shall be done within fifteen (15) working days upon receipt of the complete documents. All claims for reimbursement shall be evaluated and processed within Cocolife’s RUV rates or pre-agreed rates stipulated in company’s contract. (Please refer to you guidebook for the requirements and other details of reimbursement process).

Can I get new policy contract, in case I lost the original contract?  

A new policy will be issued upon receipt of a duly accomplished Undertaking for Lost Policy Form which can be downloaded from this site and payment of 300 pesos.

To download the Amendment Form, CLICK HERE


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

Death Claim - Cocofed  

The following are the requirements:

  • Permanent Policy, Interim Certificate or Certificate Number of Insured
  • Original Death Certificate or Certified true copy signed by Local Civil Registrar or Asst.
  • Photocopy of Marriage Contract, if spouse is still alive
  • Original or Certofied true copy of Death Certificate signed by Local Civil Registrar or Asst.
  • Photocopy  of Marriage Contract, if spouse is still alive
  • Claimant Statement signed by spouse    

If spouse is deceased, below are the requirements:

  • Permanent Policy, Interim Certificate or Certificate Number
  • Original Death Certificate or Certified true copy signed by Local Civil Registrar or Asst.
  • Joint Affidavit of heirship from two (2) disinterested persons, notarized, stating all children of insured whether living or deceased. Indicate date of birth or date of death. Please include also name of spouse and date of death.
  • Photocopy of Birth Certificate of all living children
  • Claimant’s Statement signed by all living children

 

Do I have to continue paying my premium when I file or claim for disability benefit? 

Yes, to keep the policy in force until your claim is approved.


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How can I avail of a policy loan? 

If your policy has been in force for at least three (3) years, you may request for a loan from your policy. Contact us to inquire about your loanable amount.  Depending on the amount, we can release your loan within the day

Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How can I change my policy's mode of payment? 

Accomplish an Amendment Form which can be downloaded from our site, www.cocolife.com  (Customer Service / downloadable forms). You can mail or fax the signed Amendment form at 812-90-39, together with photocopy of two (2) valid IDs.

You may also submit to any Cocolife branch.

To download the Amendment form, CLICK HERE


Find a COCOLIFE officenearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How can I claim Semestral Benefit / Partial Maturity Benefit / Endowment? 

To process, we require the following documents to be submitted at any Cocolife branch or Head Office:

  • Request letter where to get the check signed by the payor
  • Photocopy of 2 valid IDs of payor
  • Specimen Signature


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How can I claim the Maturity Benefit /Graduation Gift? 
  • Policy contract, or undertaking for lost policy
  • Please indicate place and date signed. Signature of witness is necessary (not related to policyholder / insured)
  • Certificate of release form, signed by Insured and Payor
  • Please indicate place and date signed. Signature of witness is necessary (not related to policyholder / insured)
  • Photocopy of 2 valid IDs of Payor and Insured
  • Request letter how to receive proceeds: fund transfer to UCPB account, check to be mailed to address, or release to Head Office or Cocolife branch.
  • Specimen signature of  Insured and  Payor

 

How can I get a duplicate policy? 

A duplicate policy will be issued upon receipt of a duly accomplished Undertaking for Lost Policy Form which can be downloaded from this site and payment of 300 pesos.

To download the Undertaking for Lost Policy Form, CLICK HERE


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How can I pay the premiums?  

THROUGH MAIL

Send us your check or postal money order payable to COCOLIFE for the amount of your premiums along with the billing notice. You may also send us post-dated checks for premiums due for one whole policy year. These checks would be credited to your policy as soon as they are cleared. Please write the insured's name and policy number at the back of the check. Official receipt will be available upon request. 

 

THROUGH ANY COCOLIFE BRANCH

Present Billing Notice together with cash or check payment (payable to Cocolife) to the Branch Specialist who, in turn, will issue an Official Premium Receipt.

You can also use your VISA / MasterCard for your premium payment. Please present two (2) valid IDs.

 

THROUGH ANY UCPB BRANCH

If you don’t have a billing notice, fill out a PAYMENT SLIP at any UCPB branch.  The machine-validated billing notice / Payment Slip will serve as your official receipt. If you have a billing notice, present it to the teller together with your cash payment or check payable to Cocolife.

 

THROUGH UCPB's AUTOMATIC DEBIT ARRANGEMENT (ADA)

Enroll for ADA at the UCPB Branch where you maintain your account. Your premium will automatically be deducted from your UCPB account each time your premium becomes due.

 

THROUGH OTHER PAYMENT FACILITY  

Present Billing Notice together with your Cash Payment at any Cebuana, LBC or  Bayad Center. Only current due dates are accepted. Check payment is not acceptable.

 

THROUGH ONLINE PAYMENT

Visit www.cocolife.com, click the Other Links, My Policy to register. Once registered, click the “Pay Online” window.

You can pay your current premium thru online banking  (with existing savings or current account  with BDO, BPI, Metrobank, Eastwest, Robinsons, Sterling, Chinabank, PNB, RCBC, Unionbank, Maybank, UCPB, PNB) or thru Credit Card online payment (one time charge). We accept Visa / MasterCard only.

How do I change beneficiaries? 

Accomplish Amendment Form which can be downloaded from this site. The signatures of irrevocable beneficiaries are required. Please submit photocopy of two (2) valid ids of Payor and irrevocable beneficiaries. Birth Certificate of children and Marriage Contract of spouse are required

To download the Amendment Form, CLICK HERE


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How do I change name or status in case of marriage? 

Accomplish  Amendment Form which can be downloaded from this site and submit  to any COCOLIFE branch together with  policy contract and evidence of the new name (marriage contract, court order, or birth certificate). We also require your specimen signatures which can be downloaded from this site for your old and new names. Please submit photocopy of 2 valid IDs and payment of P 300 amendment fee. You may also submit the requirements to any Cocolife branch. 

To download the Amendment Form, CLICK HERE


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How do I change the name on my policy in case I get married? 

Just accomplish the Amendment Form which can be downloaded from this site and submit it to any COCOLIFE branch together with your policy contract and evidence of the new name (marriage contract, court order, or birth certificate). We also require your specimen signatures for your old and new names.

Click the AMENDMENT FORM to download it and then click the SPECIMEN SIGNATURE FORM to download it afterwards.


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How do I increase my insurance coverage? (90 days only from date of policy issue) 

Accomplish Amendment Form which can be downloaded from our site. Be sure your irrevocable beneficiaries signed the form too. Submit the form together with your policy contract to any Cocolife Branch. Photocopy of two (2) valid IDs for irrevocable beneficiaries are required. Two valid IDs of Payor and payment of P 300 amendment fee are required as well.

To download the Amendment Form, CLICK HERE


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How do I make a claim? 

Call our Call Center Specialist who will help expedite your claim processing or you can find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals. To process a DEATH claim, we require the following documents:

Mandatory:

  • Policy contract/s / certificate of insurance
  • Death certificate – original or certified true copy
  • Birth or baptismal certificate of insured
  • Claimant statement to be accomplished and signed by the every beneficiary or designated payee of legal age as indicated in the contract
  • Specimen signatures / thumbprints of the insured

As required by circumstances:

  • Marriage contract (if spouse is a beneficiary)
  • Birth or baptismal certificate (if beneficiary is minor)
  • Affidavit of guardianship (if minor`s share is Php50,000.00 or less and being represented other than a natural parent. If share of minor is more that Php50,000.00, guardianship is required
  • Certificate of attending physician & complete medical records (if the insured died within contestable period)
  • Certified true copy of investigation report and/or police report or if none, affidavit of a least 2 witnesses to the incident, or if there be no such witness, affidavit of at least 2 persons cognizant of the circumstance surrounding insured`s violent death (if death is due to accident or violence)
  • Autopsy report if available (if due to accident or violence
  • Death certificate of the beneficiary if she /he predeceased the insured
  • Testamentary letters (if proceeds are payable to the estate of the insured and the insured executed a will)
  • Letter of administration (if proceeds are payable to estate of the insured and the insured died intestate)
  • Judicial declaration of death or news paper clippings and or other evidence (in case of missing person)
  • Other documents as may be required

To process your LIVING BENEFITS, we require the following documents:

ACCIDENT BENEFIT CLAIM

  • Claimant statement
  • Attending physician`s statement / Medical questionnaire
  • Police report regarding alleged accident or Insured`s own narration of the incident
  • Complete medical records
  • Photocopy of Insured`s driver`s license if insured is driving the vehicle at the time of the accident
  • Other documents as may be required

HOSPITALIZATION BENEFIT CLAIM

  • Proof of hospitalization
    • Original or certified photocopy of statement of account or original copy of the certification from the hospital showing inclusive of confinements dates
    • Original official receipts of expenses incurred during the confinement
    • Admission & discharge summary, laboratory test and etc.
  • If due to accident refer to Accident Benefit Claim for additional requirements
  • Claimant statement
  • Other documents as may be required

TERMINAL ILLNESS OR DREAD DISEASE BENEFIT CLAIM

  • Physician`s statement which certifies that the insured has terminal illness or dread disease / Medical questionnaire
  • Complete medical records (Admission history, Discharge summary, laboratory tests etc)
  • Claimant statement
  • Other documents as may be required

DISABILITY BENEFIT CLAIM

  • Attending Physician`s statement / Medical questionnaire
  • Insured`s statement of disability
  • Medical records (Admission history, Discharge summary, Laboratory tests,etc)
  • Claimant statement
  • Other documents as may be required

CONTINUANCE OF DISABILITY BENEFIT CLAIM

  • Current medical reccialis 10mg

 


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How do I make a Death claim?  

Call our Call Center Specialist who will help expedite your claim processing or you can find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

 To process a DEATH claim, we require the following documents:

Mandatory:

  •  Policy contract/s / certificate of insurance
  •  Death certificate – original or certified true copy
  •  Birth or baptismal certificate of insured
  • Claimant statement to be accomplished and signed by the every beneficiary or designated payee of legal age as indicated in the contract
  •  Specimen signatures / thumbprints of the insured
  • As required by circumstances:

 Marriage contract (if spouse is a beneficiary)

  • Birth or baptismal certificate (if beneficiary is minor)
  •  Affidavit of guardianship (if minor`s share is Php 50,000.00 or less and being represented other than a natural parent. If share of minor is more that Php 50,000.00, guardianship is required
  • Certificate of attending physician and complete medical records (if the insured died within contestable period)
  • Certified true copy of investigation report and / or police report or if none, affidavit of a least 2 witnesses to the incident, or if there be no such witness, affidavit of at least 2 persons cognizant of the circumstance surrounding insured`s violent death (if death is due to accident or violence)
  • Autopsy report if available (if due to accident or violence
  • Death certificate of the beneficiary if she / he predeceased the insured
  • Testamentary letters (if proceeds are payable to the estate of the insured and the insured executed a will)
  • Letter of administration (if proceeds are payable to estate of the insured and the insured died intestate)
  • Judicial declaration of death or news paper clippings and or other evidence (in case of missing person)
  • Other documents as may be required 
How do I reinstate my policy in case of late payment? 

You can call our hotline 810-7888 for the computation of your back premiums and overdue interest. Submit a signed Health Statement which you can download from this site. Call us for more details.

To download the Amendment Form, CLICK HERE

Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

How does a member go about enrollment of dependents? 

The member may choose to downgrade (or occupy a lower room plan) and request for transfer to his room entitlement upon availability.

The member may also get a higher room category; however, since socialized pricing is being practiced in some hospitals, all services (including room, diagnostic tests and procedures, medicines, doctor’s fee, etc.) may be charged at higher costs. These increments and excesses will be charged to the patient following the percentage indicated in the Schedule of Benefits. (Please refer to the Cocolife Healthcare Guidebook for details and computation)

How does PhilHealth apply to Cocolife coverage? 

Cocolife coverage is incorporated with PhilHealth. It applies after PhilHealth Coverage has been exhausted.

Secure a signed PhilHealth Claim Form 1 (CF1) and Member Data Record from the company HR.

  • PhilHealth Claim Form 2 (CF2) will be filled up by your doctor once you have been cleared for discharge.
  • In certain cases, PhilHealth Claim Form 3 (CF3) will be required to be filled up by your doctor.
  • Scheduled OPD-OR procedures like chemotherapy, cataract extraction, and outpatient dilatation and curettage (D&C) also require PhilHealth to be filed.

Since PhilHealth is incorporated with your Cocolife coverage, it should be filed before you are discharged. Otherwise, you will have to pay for it directly to the billing section of the hospital.

Reimbursement of paid PhilHealth expenses maybe filed directly to the PhilHealth office.

How to change mailing address/update contact numbers? 

Accomplish Amendment Form which can be downloaded from our site. Indicate your new address or contact numbers (mobile, landline, or email address) Attach photocopy of two (2) valid IDs.

You can also indicate your new address and other contact details at the back of the billing notice. Mail or fax the signed Amendment form to us. You may also submit the requirements to any Cocolife branch.

To download the Amendment Form, CLICK HERE

If a member is in an accredited facility and was referred to a non-accredited doctor in a specialty that Cocolife has no accredited physician, can he reimburse for the doctor’s fee? 

Yes, provided that the cause of confinement is covered, the availment is within the remaining benefit limit and it is not a part of general exclusion/limitation of the program.

If a member resigns from his company, can he still use his Cocolife Card? 

No. Coverage is co-terminus with member’s employment. Upon resignation, coverage shall be terminated and Cocolife card should be returned to the company as part of his clearance.

If the medicine prescribed by the doctor during confinement is not available in the hospital, and will have to be purchased outside, can the patient reimburse the cost? 

Yes, provided that the cause of confinement is covered, the availment is still within the remaining benefit limit and it is not a part of general exclusion/limitation of the program.

Is it possible for one member to transfer the benefit of another member? 

No. Cocolife coverage is non-transferrable.

To process your other LIVING BENEFITS, we require the following documents: 

To process your other LIVING BENEFITS, we require the following documents:

ACCIDENT BENEFIT CLAIM

  •  Claimant statement
  •  Attending physician’s statement / Medical Questionnaire
  • Police report regarding alleged accident or Insured`s own narration of the incident
  • Complete medical records
  • Photocopy of Insured’s driver’s license if insured is driving the vehicle at the time of the accident
  •  Other documents as may be required

HOSPITALIZATION BENEFIT CLAIM

  • Proof of hospitalization
  • Original or certified photocopy of statement of account or original copy of the certification from the hospital showing inclusive of confinements dates
  • Original official receipts of expenses incurred during the confinement
  •  Admission & discharge summary, laboratory test, etc.
  • If due to accident refer to Accident Benefit Claim for additional requirements
  • Claimant statement
  • Other documents as may be required

TERMINAL ILLNESS OR DREAD DISEASE BENEFIT CLAIM

  • Physician’s statement which certifies that the insured has terminal illness or dread disease/Medical questionnaire
  • Complete medical records (Admission history, Discharge summary, laboratory tests etc)
  •  Claimant statement
  •  Other documents as may be required

DISABILITY BENEFIT CLAIM

  • Attending Physician`s statement / Medical questionnaire
  •  Insured’s statement of disability
  • Medical records (Admission history, Discharge summary, Laboratory tests, etc)
  • Claimant statement
  • Other documents as may be required

CONTINUANCE OF DISABILITY BENEFIT CLAIM

  • Current medical record
  • Medical questionnaire form downloadable in the website 
What are the requirements needed to avail of benefits for accident-related injuries? 

You have to submit the police report and other pertinent documents for accident cases such as, but not limited to vehicular accidents, mauling, gunshot, stabbing, etc.

Your case shall be evaluated and if it falls to any of the general exclusions and limitations of the program, it will not be covered.

What do I do if I changed my address? 

The policy owner should submit duly accomplished Amendment Form or copy of premium billing which shows the new address at the back of the notice. Mail or fax the signed Amendment form to us.

To download the Amendment form, CLICK HERE


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

What happens if a member chooses his own personal doctor not accredited by Cocolife? 

The member shall have to pay for the consultation, and this cannot be reimbursed. Also, requests for any diagnostic and/or therapeutic procedures from non-accredited doctors will not be covered.

To avail of Cocolife benefits, the member should consult and seek treatment from Cocolife-accredited doctors and facilities only.

What happens if I fail to pay my premiums on time? 

If you fail to pay your premiums before the end of the grace period, your policy will lapse if it has no cash value. This means that you will lose all the benefits of your policy. But, you can still reinstate your policy as long as it has not lapsed beyond three years.

If you fail to pay your premiums and your policy has a cash value, one of the following non-forfeiture options will be applied:cialis 10mg

  • A policy loan will be taken from your cash value to pay for the premium due in order to keep the coverage in-force.
  • The available cash value will be used to buy a term coverage for a certain number of years and days. The amount of coverage remains the same until the term expires.
  • The available cash value will be used to buy a fully paid insurance for the same duration. The face amount of the coverage will depend on the available cash value of the policy.

If you did not choose a specific non-forfeiture option at the time you applied, the second option (extended term) will be automatically applied. But even if your policy has been converted, you can still reinstate it! Call us for the requirements.


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

What happens if I fail to pay my premiums on time?  

If you fail to pay your premiums before the end of the grace period, your policy will lapse if it has no cash value. This means that you will lose all the benefits of your policy. But, you can still reinstate your policy as long as it has not lapsed beyond three years.

If you fail to pay your premiums and your policy has a cash value, one of the following non-forfeiture options will be applied:

  • A policy loan will be taken from your cash value to pay for the premium due in order to keep the coverage in - force.
  •  The available cash value will be used to buy term coverage for a certain number of years and days. The amount of coverage remains the same until the term expires.
  • The available cash value will be used to buy a fully paid insurance for the same duration. The face amount of the coverage will depend on the available cash value of the policy.

If you did not choose a specific non-forfeiture option at the time you applied, the second option (extended term) will be automatically applied. But even if your policy has been converted, you can still reinstate the policy. Call us at 810-7888 for the requirements or you may coordinate with any Cocolife branch.

What should a member do if he lost his Cocolife Card? 

Report the lost Cocolife health card to the Cocolife Hotline.

Request for a replacement of card thru the company HR. Affidavit of loss is required. Corresponding fee for replacement should be settled through the company HR.
Should he need to undergo treatment/consultation, he may call Cocolife Hotline for endorsement and in the absence of Cocolife Card, he has to present other valid identifications (such as license, company ID, SSS ID, etc.)

What should a member do if there are no available plan coordinators? 

There are two to four Cocolife plan coordinators per hospital. Schedules of plan coordinators are available through our website.

In some facilities with no plan coordinators, members are assisted by the hospital’s HMO or Industrial Units. For medical emergencies, members can proceed to the emergency room for consultation and/or treatment but cases shall be assessed first by the ER physician.

What should be done if an accredited doctor asks to cash-out for his professional fee? 

Do not pay. Call Cocolife for assistance.

What will the member do if the room that he’s entitled to is not available, during confinement? 

The member may choose to downgrade (or occupy a lower room plan) and request for transfer to his room entitlement upon availability.

The member may also get a higher room category; however, since socialized pricing is being practiced in some hospitals, all services (including room, diagnostic tests and procedures, medicines, doctor’s fee, etc.) may be charged at higher costs. These increments and excesses will be charged to the patient following the percentage indicated in the Schedule of Benefits. (Please refer to the Cocolife Healthcare Guidebook for details and computation)

Where can I get the claim forms? And the insurance proceeds? 

You can get the forms from our Head office or from the branch near you. While the insurance proceeds or the settlement check will be released through your agent or to the branch near you.cialis 10mg


Find a COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

Where can I get the claim forms? And the insurance proceeds?  

You can get the forms from our Head office or from the branch near you. You can also download the forms at www.cocolife.com, customer service go to downloadable forms.  The insurance proceeds or the settlement check will be released through your agent or to the branch near you.

To download the Claims forms, CLICK HERE

Why does a member pay in cash for Neurologists? 

Neurologists are currently following a “cash-basis policy” for all HMOs, in accordance to the guidelines set by the Philippine Neurological Association (PNA).

You may file for a reimbursement for the payment made; however, this shall be subject for evaluation and will follow Cocolife’s corresponding RUV rates.

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