Cocolife, the largest Filipino-owned life insurance company, was recently recognized at the prestigious 2024 International Finance Magazine Awards, where it was named the Best Customer-Centric Life Insurance Company – Philippines. This achievement shines a spotlight on the company’s unwavering commitment to providing personalized, innovative insurance solutions that put customer satisfaction at the forefront.
One of the standout factors that helped Cocolife clinch this award is its forward-thinking approach to customer service. At the heart of this effort is the Just Ask Live (JAL) platform, a game-changer in the industry. JAL enables customers to engage in real-time video-based interactions with customer service representatives, blending the convenience of digital solutions with a human touch. This innovation, alongside the myCocolife App, has made accessing insurance services more efficient and customer-friendly, allowing policyholders to manage their plans easily from the palm of their hand.
“It is important to us that we provide a service that builds trust with our clients. Trust is something you build over time, and we take every opportunity to strengthen that trust by putting our clients first.”
– Cocolife President and Chief Executive Officer Atty. Jose Martin A. Loon
The recognition from international institutions highlights Cocolife’s unwavering pursuit to excellence in service. By constantly enhancing its products and embracing technological advancements, all while maintaining a strong emphasis on personal connections, the company has reinforced its position as a leader in providing top-tier customer experiences. This latest award is a testament to its ongoing efforts to elevate customer satisfaction, redefining the expectations of what aninsurance provider can offer.
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Learn more at: https://www.cocolife.com/
