From October 19-21, 2023, Cocolife had the privilege to be a part of the ASPLI Summit in Twin Lakes, Tagaytay. The focus was “Advancing Diversity, Equity, and Inclusion: Journey with a Commitment to Customer Service Excellence” – a theme that resonates deeply with our core values.
Diversity, equity, and inclusion are essential components of success in the insurance industry for several reasons:
- Customer Connection – A workforce that comprehends and serves the diverse needs of clients, optimizing outcomes.
- Innovation Hub – Diverse teams bring innovative solutions, addressing the evolving requirements of clients.
- Risk Management – In the insurance industry, understanding and mitigating risks is fundamental. A diverse team is better equipped to identify and manage risks for a broad range of customer profiles.
Additionally, promoting DEI in companies can take several practical steps:
- Leadership Commitment – Leaders should support and be involved in DEI initiatives.
Education and Training – Emphasis on training for cultural nuances and promote a sense of belonging for everyone.
- Inclusive Work Culture – A culture where everyone is relevant.
A strong commitment to DEI serves as a compass in navigating the future of the insurance industry. By advancing DEI, insurance companies can fulfill their mission of supporting individuals and communities, regardless of background or circumstances.
Cocolife continues to invest in such ASPLI-organized summits, given their undeniable support for its employees. Such symposiums are a conduit for staying updated with industry standards and moreover, amplify an organization’s enduring success in a dynamic marketplace. As we approach the 25th year of ASPLI, we’re eagerly anticipating the next summit and the opportunities it will bring.